Terms & Conditions


Deliveries

Delivered with Love, all our dogs bed come complete with free delivery to the UK. Please contact us at [email protected] for any orders outside of the UK.

All orders will be dispatched using a courier, as each Oscar & Digby dog bed is hand made we aim to have your new dog bed dispatched within two weeks. Please note that Oscar & Digby cannot dispatch orders on weekends, bank holidays or any other public holiday.  You will be notified of the dispatch of your order and provided with a tracking number in order to track your parcel.


Damage & Loss in Transit

Oscar & Digby does not accept liability for any delays or damages once the goods have left us and are in possession of the courier.

Goods should be inspected upon receipt of delivery, and damages to be advised in writing within 3 working days of delivery, so that we can arrange replacement goods and start following up with our courier.

If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the courier.


Orders & Payment

Oscar & Digby use Stripe payments system and Paypal.

Paypal and Stripe are secure online payment methods which allow you to pay with your Paypal account or a debit or credit card (You do not need to register for a Paypal account if using this method). Once payment has been authorised, Oscar & Digby will send you an email confirming your order .

In the event the customer cannot pay via Paypal or Stripe, Oscar & Digby can also accept Bank Transfers as an alternative payment method. Please get in touch via [email protected]


Care Instructions

The wooden beds have had three coats of clear high quality water based lacquer, if they get dirty or grubby you can wipe over with a damp cloth which will remove any grime. The inner pad is to be hand washed in warm water and allowed to drip dry or on a light spin dry. The cover can be cleaned on a cold rinse, short spin and allow to dry naturally.


Returns Policy

As each bed is handmade to order we are unable to accept returns based on fit or personal opinion. We can only accept a return for a replacement if the bed is faulty on receipt.


Health Benefits

Simply raising the dogs resting area off the floor makes for a much more comfortable sleep away from draughts which in turn brings better health benefits, and provides protection from the elements for a cleaner fresher place to be. Bedding on a cold floor rapidly builds up condensation leaving to your dog lying on a cold damp bed, unpleasant for any dog but particularly those who suffer from arthritis and circulatory problems.

A relaxed well exercised dog may spend upto 80% of its life chilling out on their bed so why do we make then sleep on the floor? When they can enjoy one of our hand made raised dog beds.


Privacy Policy

Your privacy is important to us. It is Oscar and Digby’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.oscaranddigby.co.uk/ and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 September 2020.

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